Your basket is currently empty
Continue ShoppingYou can register your Vax product on the Vax website registrations page.
Register your productUseful video and PDF guides, showing you how to use, maintain and fix your Vax product.
Here is what you can do to keep your appliance performing at its best.
Remove the hose from the base.
Remove the dirt container.
Drop a ball of paper down the top of the hose. If it gets stuck there is a blockage that needs to be removed.
Remove the dirt container and turn the lid anti-clockwise.
Remove the dirt container lid.
Remove the pre-motor filter.
Tap the filter against the side of a bin and rinse under the tap (no detergent).
Allow 24 hours to air dry.
Remove the dirt container.
Release dirt from the dirt container.
Remove the dirt container lid.
Remove the separator.
Use a cloth to remove any debris.
Remove the dirt container.
Remove the post motor filter cover.
Lift to remove the post motor filter.
Tap the filter against the side of a bin – DO NOT WASH.
Switch the machine off and unplug from the wall socket.
Turn the machine over and undo the screw underneath.
Undo the brushbar cover clips.
Remove the brushbar cover.
Remove any debris from around the brushbar.
If the red light appears, recline the machine.
Press the brushbar reset button 3 times.
Switch the machine on, the green light should appear on the base.
If brushes don't turn, press the brushbar on/off button.
Unplug the machine from the wall socket.
Detach the hose from the floorhead.
Place the vacuum cleaner on the floor facing down.
Turn the screw head anti-clockwise to loosen then remove screw connecting the floorhead to the main body.
The floorhead can now be lifted out of the connector on the main body.
Place the main body of the vacuum cleaner containing the bin lid on the floor upside down. Turn the floor head face down and slot the floor head connector into the main body of the vacuum cleaner.
Place the screw provided into the screw hole. NOTE: The screw will only work in one direction, please place screw through unit on side indicated by arrow.
Place the screw head over the end of the screw and turn clockwise to tighten.
Lift the vacuum cleaner and place on the floor in the upright position. Connect the hose to the floor head ensuring that it clicks into place.
Here is what you can do to keep your appliance performing at its best.
Your message has been sent to our customer support team, who will contact you soon
A support request case number will be generated, and you will receive an automated email with the case number and details your original enquiry. Please keep this email safe and use the case number as a reference for any follow up communication regarding this request.
To provide any additional information on your enquiry, you can reply directly to this email and it will get added to your original support enquiry.