Your basket is currently empty
Continue ShoppingYou can register your Vax product on the Vax website registrations page.
Register your productUseful video and PDF guides, showing you how to use, maintain and fix your Vax product.
Here is what you can do to keep your appliance performing at its best.
Remove the hose from the machine.
Push a broom handle (or something similar) through the hose to remove the blockage.
Remove the dirt container.
Turn the lid anti-clockwise.
Remove the pre-motor filter.
Tap the filter against the side of a bin.
Rinse the filter under the tap (no detergent).
Allow 24 hours to air dry.
Remove the dirt container.
Release the dirt from the dirt container.
Turn the lid anti-clockwise.
Remove the pre-motor filter.
Turn the central shroud anti-clockwise.
Lift to remove.
Tap the central shroud against the side of a bin.
Rinse the central shroud under the tap.
Allow 24 hours to air dry.
Press down the tab on the post-motor filter cover and remove.
Remove filter.
Tap the post-motor filter on the side of a bin. DO NOT WASH.
Here is what you can do to keep your appliance performing at its best.
Your message has been sent to our customer support team, who will contact you soon
A support request case number will be generated, and you will receive an automated email with the case number and details your original enquiry. Please keep this email safe and use the case number as a reference for any follow up communication regarding this request.
To provide any additional information on your enquiry, you can reply directly to this email and it will get added to your original support enquiry.